FAQS

Our decades of experience in working with all types of garments and garment manufacturers are a benefit to you. We know the best brands, fabric composition, and what will hold up best in embroidery. Embroidery will outlast most garments, so do you really want to put, for example, $15.00 worth of embroidery on a $3.00 t-shirt?

We will work within your budget to source the best garment for your project. We do accept customer goods at our own discretion. We cannot replace items that are damaged during production nor can we offer quantity discounts when working on garments that you provide.

Q. What is a digitizing fee?

You will pay a one time digitizing fee, which covers the process of converting artwork into stitches so the embroidery software can read it. This will be saved on file for future repeat orders.

Q. Can I purchase items without embroidery?

Yes, except for Nike, Adidas, and Reebox apparel.

Q. How do I get my logo to you for a quote?

Email us at promoswag@TLCSwagLLC.co with your logo attached in a .bmp, .jpg, .gif, or .pdf file format. However, we love JPG, so that is our preference. Give us the details of your project and design, such as what type of apparel you want and where the embroidery will be located.

Q. Is there an order minimum?

No

Q. How much will the embroidery cost?

There are so many variables to determine embroidery costs, which are based on total stitches and how many items are in your order. We’re happy to provide you with a free quote.

Q. How long does it take to get my order?

Generally, orders are ready in 2 weeks. Depending on the size of the project, it may take slightly more or less time. We will give you an expected time of arrival and will work within the timeframe of your event or deadline.

Q. What are your artwork requirements?

Hard copies of artwork are workable, provided it is a clear, clean picture.

If you’re submitting artwork electronically, it needs to be at least 300 dpi in JPG format.

We cannot accept internet images